Absolutely. Cash vouchers are available from our friendly voucher agents. Contact us at info@studentsummaries.co.za for more details. 
A download link will be emailed to the address you used on checkout. If you created an account you can also download the summary from your account page.
This depends on the payment gateway you used. If you’ve paid with a credit card, instant EFT, SnapScan or Bitcoin, you should receive the email within a few minutes (usually within seconds). Normal EFTs have to be approved manually, and can take up to three hours during business hours. After hours and on weekends it could take up to 24 hours.
Please check your spam folder. And remember to mark the email as “Not Spam” so that it won’t happen again.
If you are on the Stellenbosch University campus, please ensure your Inetkey is open.
Yes. As described in our terms and conditions:
“This guarantee only applies to summaries that specifically mention this guarantee.  To qualify for the refund a written request must be sent to info@studentsummaries.co.za detailing why you are not satisfied with the particular summary.  Only serious requests will be considered. This request must be submitted within 7 days of receiving the summary to qualify for a refund.  Transaction costs which range from R2,65 to R10 will not be refunded, these costs are determined by third party payment gateways.”
Please send an email to info@studentsummaries.co.za. We’ll get back to you as soon as possible.